Refund & Cancellation Policy

This policy explains how cancellations, rescheduling, and refunds work with Morning Design S.r.l.s. ("morning-design," "we," "us"). It forms part of our Terms of Service.

1. Consultations and quote calls

Initial consultations and scoping calls are free. If you have booked a scheduled call and need to cancel or reschedule, you may do so at no charge up to 24 hours before the scheduled time. Cancellations or rescheduling requests made within 24 hours of the scheduled time may incur a fee of 50% of the standard consultation rate, to reflect the reserved time.

2. Project deposits

Project deposits confirm your place in our schedule and cover the initial phase of work (typically Discover and early Design). Once work has started:

• If you cancel before any deliverable work has begun, the deposit is refunded in full, less any third-party costs already committed on your behalf.
• If you cancel after work has begun, the deposit is non-refundable, as it covers time and resources already allocated to your project; any additional milestone payments already made are refunded in proportion to work not yet delivered.
• If we are unable to deliver the agreed scope for reasons within our control, you are entitled to a full refund of payments made for work not delivered.

3. Milestone and final payments

Milestone and final payments are due as invoiced once the corresponding phase of work is delivered. Refunds for milestone payments follow the same proportional principle as above: you are not charged for work that has not been delivered.

4. Monthly services (Care Plans and SEO & Digital Visibility)

Monthly plans run month to month with no long-term lock-in. You may cancel at any time with at least 14 days' written notice before your next billing date; monthly fees already paid are not refunded for the current billing period, since the plan's allowance and monitoring are provisioned for that period regardless of usage.

5. Right of withdrawal (private individual clients)

If you are contracting with us as a private individual (not as a registered business) for a service concluded at a distance (for example, entirely by email or video call), Italian consumer law (Codice del Consumo) generally grants you a 14-day right of withdrawal from the date of the contract. This right does not apply once you have expressly requested that work begin during that period and acknowledged that the right of withdrawal is lost once the service is fully performed, or in respect of custom-made or personalised deliverables (such as a bespoke design or code build) already substantially underway. Where the right applies, notify us in writing at support@morning-design.com within the 14-day period.

6. Business (B2B) clients

Where you are contracting with us as a registered business, the statutory consumer right of withdrawal in Section 5 does not apply; cancellation and refund terms for business clients are governed by Sections 1–4 above and by the specific terms agreed in your written quote.

7. How to request a cancellation or refund

Contact support@morning-design.com or +39 327 742 7459 with your name, project or booking reference, and the reason for your request. We respond within 1 business day.