Frequently asked questions.

Yes. Every "from €X" figure is a genuine starting price for the scope listed alongside it, not a teaser number designed to get you on a call. If your project needs more, we tell you the exact difference before you agree to it.

Project work typically starts with a deposit (usually 40%) to confirm the schedule, with the balance split across milestones or due at launch. Monthly services (Care Plans, SEO) are billed monthly. Full detail is in our Terms of Service.

An Essentials-tier website usually takes 4–8 weeks; branding projects 3–6 weeks; e-commerce builds 6–12 weeks depending on catalogue size. We give you a real schedule once your project is scoped, not before.

Yes — the first conversation, where we scope your project and give you real numbers, doesn't cost anything and doesn't commit you to anything.

Most projects combine at least two — a new site with a refreshed identity, or a store with an SEO plan from day one. We scope combined projects as one coordinated quote, not separate silos. See all services

Tell us what you need. Most projects we take on are a combination or a variation of what's listed — describe the outcome you want and we'll tell you honestly how (or whether) we can help. See all services

No — we're based there, but we deliver for clients across Italy, and our bilingual-capable, English-ready process works well for clients dealing with international customers or suppliers too.

Often, yes. Whether that's possible depends on what exists and what condition it's in — we give you an honest answer during the first conversation, not a default "rebuild everything" recommendation.

One person, start to finish — the same point of contact who scopes your project, designs and builds it (or manages the team doing so), and stays reachable long after launch.

Timely feedback at the review points we agree upfront, and the content or assets specific to your business (photos, product details, existing brand materials) that only you can provide. We tell you exactly what's needed and when.

That's normal, and it's exactly why we explain decisions in plain language rather than jargon — you should understand what you're paying for and why, not just trust that it's fine.

Both work. Most projects run entirely by call and email; an in-person meeting can be arranged for clients within reach of Alpine Lombardy if it's genuinely useful.

Yes — once the project is paid in full, you own the design, content, and code (or identity files), as set out in our Terms of Service.

At launch, the contact form validates your details in your browser but does not transmit or store them anywhere — see our Privacy Policy for the full detail. Use the direct email or phone number if you'd rather not use the form at all.

Consultations can be cancelled or rescheduled free of charge up to 24 hours beforehand; within 24 hours, a 50% fee may apply. Project deposits and monthly plans follow the terms in our Refund & Cancellation Policy.

Italian law, with Sondrio as the venue for any dispute that can't be resolved directly — full detail in our Terms of Service.